Refund policy

Last updated: October 27, 2026

El Baron accepts eligible return and exchange requests made within 30 calendar days after delivery. We pay the return shipping for all approved returns and exchanges, including a change of mind or an unsuitable size. There is no restocking fee.

Return and Exchange Eligibility

For a standard return or exchange, items must be unworn, unused, unwashed, unaltered, and in their original condition, with original tags attached and original packaging where reasonably available. Please provide an order number or other proof of purchase. These condition requirements do not prevent a claim for an item that arrived defective, damaged, or incorrect, or limit any rights provided by law.

How to Start a Return or Exchange

1. Contact info@elbaronmenswear.com or call +1 (201) 662-6253 within 30 calendar days after delivery. Include your order number, the items involved, and whether you want a refund or exchange. Photographs are helpful for damage or incorrect items, where available.
2. We reply within 24–48 hours. If eligible, we provide return instructions, the confirmed return address, and a prepaid return label at our expense. A request submitted within the 30-day window remains timely even if our response arrives later.
3. Send the items within 14 calendar days after receiving both the return instructions and prepaid label. Pack them securely and retain the carrier receipt or tracking number. Contact us if you need help meeting this return-shipment period.

Please contact us before sending goods so we can arrange the correct prepaid label and destination. Our business address is 6135 Bergenline Ave, West New York, NJ 07093, United States; follow the return address confirmed in your instructions.

Return Shipping and Fees

El Baron pays the shipping cost for every approved return or exchange, including defective, damaged, or incorrect goods and eligible size or change-of-mind returns. Use the prepaid label we provide so there is no return postage charge to you. If you wish to arrange a different shipping service, contact us first so we can agree how its cost will be covered. We do not deduct original outbound shipping, because standard U.S. shipping is free, and we do not charge a restocking fee.

Refunds

After receiving your return, we inspect the goods, notify you of the decision, and initiate any approved refund within 10 business days after receipt. This period includes inspection. Approved refunds are issued to the original payment method for the returned item’s purchase price and applicable tax. We do not require you to accept store credit instead. We will explain any refusal, subject to applicable law. Your card issuer or bank may require additional time to post the credit; contact us if you need help tracing it.

Exchanges

Exchanges requested within the same 30-calendar-day window are subject to stock availability and the eligibility conditions above. After we receive and check your return and settle any agreed price difference, an approved replacement is normally processed within 1–3 business days and sent by UPS free of charge, with estimated transit of 3–7 business days. If the requested replacement is unavailable, you may choose an available alternative or a refund under this policy. We will confirm any price difference before proceeding.

Damaged, Defective, or Incorrect Items

Please contact us promptly when you discover an issue. We will work with you on an appropriate replacement, return, or refund at our expense. The standard unused-condition requirements do not apply to a defect or error that caused the return, and the 30-day voluntary policy does not reduce any longer or additional remedy required by law.

Order Cancellations

Contact us promptly if you need to cancel. We will try to stop an order before dispatch but cannot guarantee interception. A paid order canceled before shipment is refunded in full for the canceled items and related tax; we initiate that refund promptly, within 7 business days or sooner where required by law. Bank posting time may be additional. Once dispatched, use the return process above.

Business days mean Monday through Friday, excluding U.S. public holidays. Store opening hours and our 24–48-hour inquiry response time do not change these processing and transit periods.

Contact El Baron

Email: info@elbaronmenswear.com
Phone: +1 (201) 662-6253
Address: 6135 Bergenline Ave, West New York, NJ 07093, United States
Store hours: Monday–Sunday, 9:30 AM–9:00 PM, local New Jersey time.
We respond to inquiries within 24–48 hours. This is our customer-service response time, not an order-processing, delivery, or refund completion period.